Hi Member,

My oven stopped working on Monday night and it's only 4 years old. So I was a little taken aback when the technician walked in, literally opened and closed the oven door and then said "Well I think it's the board behind the display panel @$189.00. But it may not be, in which case we'd then have to replace the display panel @$179.00. But we can't tell until we replace the board first. And my call-out fee is a flat $165.00."

So I was looking at a cost of over $500.00...and he hadn't looked at a thing. Not...one...thing.

And then I remembered a friend who had contacted me via FB during the week asking for recommendations for a 'good vet' who wasn't going to 'rip her off' (needless to say, she got more of a response than she bargained for) and I couldn't help but compare the two situations.

Five minutes after walking in my kitchen, a technician decides he knows exactly what's the matter with my oven with absolutely no examination or diagnostic testing and it's going to potentially cost $500+ to repair. Take it or leave it - I've got no one else to go.

Imagine if you did that in a consult? Now think of what you do actually do in a consult to make a diagnosis, along with your training, experience and time. The two situations couldn't be more different.... and my friend wants a vet who won't 'rip her off'. [sigh] [head shaking]

As it turned out, a part worth $29.95 had blown in the back of the oven. How did we know? Well, my husband's an electrical engineer and he spoke with the technician over the phone and told him where he wanted him to look. Then he came home and had a look for himself and spotted the broken part. I wonder if the technician will share part of the $165 call-out fee with him?? ;-)

But enough of my problems....this week we're lucky enough to have the follow-up blog post from one we published 2 weeks ago from Dr Hubert Hiemstra: When it hits the fan. Dealing with mistakes in veterinary practice. It's got some great steps to follow for those times when things don't go to plan - whether it's your fault or not.

We've also got a link to a great free resource (thanks to AEC who shared it on their Facebook Page) that's very timely: Found a baby magpie. Here's what to do next

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Enjoy your reading :)

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Vetanswers Blog Posts....

When it hits the fan. Dealing with mistakes in veterinary practice (part 2) - Guest Post

In Part 1 we looked at how to think about making mistakes, and how to not let the fear of mistakes stop us from extending ourselves. But what do we do when what we fear has happened? When you’ve done something, or didn’t do something, and the outcome for your patient has not been good.

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Disagreements aren't always bad - especially if you consider the ethics....

Actually, it’s OK to disagree. Here are 5 ways we can argue better

By Hugh Breakey (The Conversation)

"...obeying the norms of argument shows respect for our partners in argument as intelligent, rational individuals. It acknowledges they can change their minds based on reason.

...What’s more, the norms of argument aren’t just good for individuals, they are also good for groups. They allow conflicts and collective decisions to be approached in a respectful, inclusive way, rather than forcing an agreement or escalating the conflict.

...Unfortunately, being logical, reasonable and open-minded is easier said than done. When we argue with others, their arguments will inevitably call into question our beliefs, values, experience and competence."

How should we navigate the moral complexity of arguing?

1. Avoid thinking that when someone starts up an argument, they are mounting an attack.

2. There is always more going on in any argument than who wins and who loses....Often, the real prize is demonstrating respect, even as we disagree.

3. Don’t be too quick to judge your opponent’s standards of argument.

4. Never assume that others aren’t open to intelligent argument.

5. It’s possible for both sides to “lose” an argument.

"So, when you find yourself in the thick of argument, do your best to remember what’s morally at stake...
...Otherwise, there’s a risk you might lose a lot more than you win."

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Excellent Client Resource...

Found a Baby Magpie? Here’s What to Do Next…

From Magpieaholic

www.magpieaholic.com

Thanks to Animal Emergency Centre's Facebook Page for this excellent resource just in time for magpie season.

Visit the magpieaholic website to download a PDF or high res .jpg version of their flowchart.

baby-magpies-chart-full
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