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Hi Member,

Many of the posts that caught my eye this week seemed to have a common theme - attitude, behaviours and emotions. All of which can be difficult to manage and makes the post from dvm360 - What you need to know about attitude at work - even more useful. No matter if you're a practice owner, manager or team member, you'll find some interesting resources to discuss with your team.

Also in our blog post Sharing your veterinary videos online - what's stopping you? you'll find a collection of resources to help you successfully film and share your videos with clients and the wider online community. Videos are so incredibly popular and best of all, no one really expects them to be perfectly filmed and edited. They are however, an awesome way to entertain and educate pet owners and as long as they're interesting, people will watch! :)

Another stand out for me this week was 5 Ways to become a better listener. The tips in this one will work with family, friends, work mates and clients - and couldn't we all improve our listening and questioning skills?

Our aim is to help you - save time, connect & discover!

Enjoy your reading :)

Judy Signature
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Vetanswers Blog Posts

Sharing your veterinary videos online - what's stopping you?

I spend a LOT of time online and watch quite a few videos. But maybe I'm not seeing enough? How many of you are making use of video to entertain, connect with and most importantly, educate your clients?

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What does science say about attitude & moods?

Team handout: What you need to know about attitude at work (dvm360)

Your mood and attitude is everything in life and at work. This post from dvm360 contains a really interesting range of articles under the categories listed below.

1. A bad attitude brings everyone else down.

2. Pessimistic people die sooner.

3. Food choices affect your mood.

4. Negativity is part of our wiring.

5. Negative thoughts are often full of BS.

6. A good attitude turns people on.

7. Our moods need the same TLC our bodies do.

8. Your attitude affects your kids.

Why not break it down and discuss one each time you have a staff meeting?

Click here to read more...

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Want to improve your client service? Do this...

Five ways to become a better listener (Smart Company)

By Eve Ash
If you want to improve the quality of the service you offer to your clients then you could start by improving the listening and questioning skills within your team. The best thing is it won't cost you a cent AND everyone will benefit!

1. Listen and observe warmly - don't tune out

2. Ask interesting questions and don't leap to conclusions

3. Respond with interest and empathy - don't stonewall

4. Engage with challenges - don't just sit there

5. Check and conclude positively - don't make assumptions

Click here to read more...

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Heard about this?

vets on call

Is your dog feeling sick? Worry no more, the Uber for vets (and your pets) is finally here (Australian Anthill)

"It’s amazing news for the 5.7 million Aussie households home to a pet with the launch of a first of its kind ‘Uber for vets’ app. The Vets on Call app will enable pet owners to connect with nearby vets to book in-home consultations for their furry companions at their own convenience."

Click here to find out more...

Visit the Vets On Call website here...

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