Hello ,
Greetings from the UK..
This week I'm at the Ancient Wisdom HQ at it's heart in amongst the action.
Last week I was telling you about Rodrigo and his wall of silence, you can read about it here.
Since last week I have traveled from Spain to the UK. Poor Rodrigo is still unable to take this simple freedom for granted (see last week news). Only glimmer of hope is that his wife Jess has had a good meeting with our local MP and their office is taking up the case. Now is 78 working days waiting.
In AW UK.. It's all going full swing, rather too busy actually. Lots of deliveries arriving, and lots going out. This time of year is maximum capacity for stock levels, and we are working all hours to fulfill orders and restock the picking locations. Unfortunately it's also peak holiday season, so we have to draft in temporary staff, so there are some new faces around.
To sum up.. We are a little stressed all round, but we are doing our best lots happening for example a weekend shift again to catch up with your orders.
Please be kind to our customer service team, they are really pulled out but doing their best to help as much as possible. Kerry has put up a sign above her desk.. it simple says: "DON'T PANIC!" but with some bright ideas and good hearts we can make it.
I'm amazed at the number of orders with Christmas stock on them already. It's definitely a thing to be organised ahead these days.
And we have some new Xmas lines just arrived from India, beautiful hand crafted vintage tin applique. Take a look they are lovely, the vintage dogs and cats are my favorites.
I have been in the warehouses, all over them, trying to get a grip on the stock. Talking to the guys trying to get an idea of how we can be more efficient and speed up the order picking packing and dispatch.
Lots of bright ideas and good hearts. Where there is a will there is a way.. and sometimes all it takes is the will, you can move mountains if everyone is pulling together.
It's great to get in amongst it, I'm loving it.
Salt Lamp update.. Some new products just online, even as we sell out of the best sellers. But good news.. another container is here - it has docked, should have been with us today, but delayed annoyingly by Her Majesty's Revenue and Customs who are checking it for herbal substances or something exotic.. all they are going to find is cool shaped salt lamps and Himalayan salt.
Goods in unfortunately has a big back-log, but we are gradually unblocking it, so many products should be coming back into stock very soon.
Next week I'm back in Spain, so news from more sunny climes next week.
Have a great weekend, and thanks for your support.
David