Turn a negative into a positive

By Eric D Garcia (Today's Veterinary Business)

"Knowing how to respond to a client’s less-than-stellar online review can help resolve a conflict effectively and respectfully.”

This post has some great advice if you're not sure how to deal with negative online reviews.

In this 3:52 minute video, Dr Anthony Cassimatis, Dr Ophelia Li, Dr Andy Pieris, Dr Scott Campbell & Dr Gerardo Poli discusses what makes for a great day at work.

"The clients that make my day are the ones that are so thankful and grateful for even the little things that I do, who trust me implicitly with their baby - that is the biggest thing for me and they know that their pet is at the top of my list and that's the one thing that we have in common."
- Dr Andy Pieris

"I recognise that we have clients who are rightly emotional at different times and we have clients who are seeking help for their animals out of the blue, and there are clients who have genuine financial limitations, and that's just the world we live in, and all of that's fine. But I guess it's not allowing that stress to affect the communication"
- Dr Scott Campbell

These are great videos to share with your clients and wider community...

Missed this Week's Top Tips We Shared Online?

Just click on the Tip to find out more...

Monday 17.12.2018: Your 'modern' client wants to know that YOU are current, modern and know what you are doing. This has nothing to do with stainless steel, bling, fancy gear and the latest in everything but has everything to do with the basic look and feel of the place.
Tuesday 18.12.2018: Each of us has the individual responsibility to look after ourselves – to get enough sleep, to eat well, to exercise, to maintain healthy relationships, to develop ourselves both personally and professionally etc.
Wednesday 19.12.2018: Prioritising resilience and activities that increase your wellbeing, increases your capacity to cope with stress, adversity and challenges.
Thursday 20.12.2018: Things to say to a friend, family member or colleague suffering mental health issues: I'm here for you.
Friday 21.12.2018: Growth happens when you are stretched. Take lots of little steps towards your goal and one day you’ll look up and notice you are so much closer than you first thought.