Disrespectful, moody and procrastination-prone: How to handle three types of difficult people

Eve Ash (Smart Company)

"We all handle difficult people in different ways, often resulting from how we have been brought up or learned from colleagues and managers... We are all different. We react differently. And people are difficult as a result of varying triggers."

But how do you handle these particularly difficult people and their behaviours? It will always help to at least try to be: positive calm and open; keen to help; and caring. However, managing particularly difficult people and their behaviours can be even more of a challenge.

Click on the link below to find out some strategies to manage:

The procrastinator

The disrespectful person

The moody person

"There’s a lot to be said for consistency of demeanour and maintaining politeness and a collegiate atmosphere. It helps us all work better and deal with challenges."

Gutenberg is Coming. How to Prepare

Ingrid Moyle, Heart Harmony Communications

According to Ingrid's blog, WordPress currently powers 32.2% of all websites across the internet and there's a major code change planned for release in November called Gutenberg.The goal behind the change is to make it easier for users to edit pages and create great design without needing to know how to code.

Sounds great...BUT...this major upgrade is also likely to cause some major headaches: "Imagine if on a certain day, that every single car, truck and commercial vehicle on the road has their petrol engine swapped for a hybrid engine. Some will happily start and run with no problems. Others won’t start at all as the new engine is incompatible with the rest of the bits. Still others will sort of work, but some parts that used to work will run funny or look different.
That’s what is going to happen when Gutenberg rolls out."

What can you do to prepare?

1. Talk with your web designer/developer
2. Don't update to Gutenberg straight away
3. Test on a staging or testing site first
4. Backup before you do anything
5. Ensure you have the Classic Editor plugin installed
6. Monitor your other plugins
7. Install WP Rollback
8. Once you have updated to Gutenberg.... there are still other problems you may see...

Which is why if you have a WordPress website then you need to read this post!

In this 4.18 minute video, Dr Anthony Cassimatis, Dr Andy Pieris, Dr Ophelia Li & Dr Gerardo Poli discuss the challenges of managing client expectations:

"A lot of clients can have very high, unrealistic expectations. They expect you to be able to give a magic pill to fix everything that's wrong with their dog that's been going on for the last few months. They don't understand that sometimes in some cases it does take time to diagnose an animal and know exactly what we're treating. A lot of people can see diagnosis as not necessary."

-Dr Ophelia Li

"We don't have a crystal ball. We can't look at your pet and go "The pet has this". Sometimes it is that easy but quite frequently, at least in our hospital, we see patients that have not been getting better with standard treatments, so we have to keep on looking further."

- Dr Gerardo Poli

These are great videos to share with your clients and wider community...

Missed this Week's Top Tips We Shared Online?

Just click on the Tip to find out more...

Monday 12.11.2018: As a business owner, you can feel reluctant to take regular holidays especially in the beginning but that may not be the best idea.
Tuesday 13.11.2018: Trash talking clients creates and reinforces an us and them divide, where clients are seen as unknowing, irrational people who don’t deserve to care for animals, as opposed to the all-knowing, all-deserving veterinary team.
Wednesday 14.11.2018: Check out Our Pets Health - a website that provides pet owners with quality, veterinarian created, online information.
Thursday 15.11.2018: Because people don’t buy what you do ....they buy why you do it.
Friday 16.11.2018: Every new phone enquiry or potential new client to walk into the practice is a potential source of long term income to the practice.