retail practice

Featured Candidates & Positions

August 2020

Welcome Back,

This year, many of us have turned to virtual versions of our favorite conferences and conventions. While many of the benefits of attending a conference can still be met through online access, some of the more "human" and natural aspects of a conference are missed. For this month's newsletter, we discuss ways to gain similar levels of engagement, networking, and professional development virtually that would be naturally attained at an in-person conference. But first, please see our Featured Candidates and Positions.


Featured Candidates for Employers

Candidate 1: Service Manager

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We are working with an outstanding candidate that is actively seeking a new position. They have 25 years of experience in fixed operations, starting out as a technician, this person quickly developed the acumen to work with clients as well as the financial and managerial aspects of the business. They have had the opportunity to work with Ford for the bulk of their career and has been a valued member of the leadership team of a midsize dealer group through 5 buy/sells. This person has a stellar track record of significantly improving tech and advisor retention while also increasing profitability, hours per RO, effective labour rate, and CSI. If this sounds like someone that could help your dealer group please email for more details or call +1-313-887-8300 ex.106.

Candidate 2: Human Resources Manager

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This fantastic human resources manager has been working in the dealership setting for almost ten years, overseeing 6 dealerships and 400 employees. They built the HR department from the ground up, developing and instituting new policies and procedures to help this organization run as safely and efficiently as possible. This person successfully developed employee handbooks to clearly define the responsibilities of each role, pay plans, benefits, recruitment and onboarding policy, and managed all aspects of payroll. They put in place an ongoing training program that empowered the leadership team to properly manage their people, this resulted in a massive drop in turnover, grievances, and write ups. This HR Manager is able to work in the best interest of both the company and its people to build an ideal, positive working environment. They are open to relocation and is looking to move into a position within a single dealership, or help develop policy and procedure at the corporate level over several dealerships. If this sounds like someone that could help your dealer group please email for more details or call +1-313-887-8300 ex.106.


Featured Positions for Job Seekers

Position 1: Fixed Operations Manager

This position is being offered by a mid-size dealer group, and is entirely responsible for the service department in a mid-size dealership. This person will need to have the ability to build and train an efficient and knowledgeable team and have the ability to develop strategies and infrastructure for growth. The ideal candidate will have experience with turnaround situations and the passion to take a service team to the next level. This dealer group is expanding and values professional development and growth for their people. If this sounds like an opportunity that you would like to learn more about, please email for more details or call +1-313-887-8300 ex.106.

Position 2: General Manager

We are working with a family owned dealer group in the MidWest that is looking for a General Manager for a mid-size import store. This person should have the experience and capability of improving gross profit and increasing volume for both new and used vehicle sales. This person should have the ability to bring in new strategies for digital retailing and marketing to help this group stay competitive in an ever evolving sales market. This group can offer a fantastic working environment, a strong team that will rally behind their leadership team, and the opportunity for growth. If this sounds like an opportunity that you would like to learn more about, please email for more details or call +1-313-887-8300 ex.106.


In Lieu of Conferences and Conventions

Here at Tier One, we place a heavy value on continuous learning. We are always striving for progress and one of the greatest ways of achieving this is through education. One crucial education source for us has been conferences. In the face of many mass gathering cancellations, it is time to consider alternatives to the in-person conference. Below we highlight the benefits we have found from attending industry conferences and what methods we can use to obtain similar results.

Learning from the Experts
One of the most obvious reasons for attending conferences is to learn new things and be inspired by the best of the best in our industry. Through the attendance of presentations and panel discussions, we gain insights into the success of experts in our field.

Many associations and conference organizers have done well in adapting to the current state of affairs by taking these conference presentations to the virtual world. In fact, some organizers have already committed to more online conferences in the future due to it's many advantages (ie. money saved, increased accessibility, more global and diverse reach, increased number of registrants).

Much of the same learning content that would be accessed at an in-person conference is still available by registering for virtual conferences and, in fact, is more accessible to a wider audience and more flexible in terms of scheduling (ie. resolving issues such as wanting to attend two interesting sessions that are scheduled at the same time).

Learning from Each Other
A little more difficult to compensate for is the missed opportunities of learning from your peers and fellow-attendees through casual, unstructured interaction. Whether through group discussions, or just a conversation over dinner, learning through dialogue can prove to be just as useful as learning in the more structured format of a presentation. It is difficult to replicate the more "human" and "social" aspects of an in-person conference.

Some virtual conferences provide the option of a chat window for discussion and Q&A for the attendees. Even without this as an option, you can seek out or create a group on LinkedIn or other professional network site and begin discussions in these realms. Another option is to seek out people using the designated conference hashtags. However, this will not fully replace natural meetings and social, in-person interaction.

Along the same lines as learning from fellow attendees, networking for the opportunity of exposure, professional development, or to grow your business also somewhat diminishes. Online conferences do not provide the same opportunity to meet new people and build new relationships with like-minded professionals.

As mentioned above, engaging in online communities is one way of supplementing the lack of opportunity to network. Now is the best time to check your online presence and make sure your profiles are up-to-date and accurately depict who you are. Assess your current online network and put some time into rekindling some of those older connections.

Discovering New Vendors
In-person conferences give us the opportunity to walk among vendors and learn about all of the latest products, services, solutions and technology available to our industry in a face-to-face and hands-on environment. In lieu of this, virtual conference organizers are using "virtual booths" where attendees can access/download brochures and product information and schedule calls or demonstrations with the vendor.

There are pros and cons to this solution. On the positive side, attendees receive more one-on-one time with vendors in a quiet space as opposed to trying to engage in a noisy and crowded room. On the negative side, much like online shopping, the opportunity to physically try the products and get a more accurate sense of their capabilities diminishes.

The essential aspects of conferences and conventions are still accessible to us virtually and are worth exploring. However virtual conferences might still find better ways of fulfilling some of the missed experiences of an in-person conference such as socializing and networking, as well as discovering new vendors. To mimic the things that occur quite naturally at a conference will take more time, effort, creativity and ingenuity.


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