Sandra Hollenberg, M.D.
James Warren, M.D.
Carrie Knoll, M.D.
Ericka Hong, M.D.
Toya Tillis, M.D.
Megan Yunghans, M.D. | During the COVID-19 outbreak our first priority is to protect our patients, their families, and our staff. In order to decrease exposure to potentially contagious patients, we now have the ability to do remote visits. This was developed under the guidance of our partners at CHOC. This allows us to visually assess your child and to make appropriate recommendations. | What problems can be handled with a telehealth visit? We can evaluate your child with fever, cough, sore throat, nasal congestion, wheezing, vomiting, diarrhea, rash, behavior issues, acne, ER and urgent care follow up visits, and medication checks. We may be able to evaluate ear pain and minor injuries. Sometimes we may determine an in-office or emergency room visit is necessary. Most problems can be resolved without requiring you to leave your home, except perhaps for a trip to the pharmacy. | How do I schedule a telehealth visit? Call the office at (909) 629-5067 and choose option 3. The assistant will help you determine if a telehealth visit is appropriate. We will email you a link with instructions on how to download the app "Zoom" to your phone, tablet, or computer, and the time of the appointment. Then the doctor will connect with you and conduct the visit, with communication verbally and by video. | What should I do about my child's regular well visit? We are scheduling well visits only in the mornings. No sick patients, parents, or staff are allowed in the office. It is particularly important to keep your child's well visit appointment if they are due for vaccines. Children under age 2, children ages 4 or 5, and children ages 11 or 12 are usually due for vaccines. Although there is no vaccine yet for COVID-19, we can protect them against other serious diseases which are often more dangerous for infants and children than COVID-19. | What other policies are in place during this outbreak? ▪ Any sick visits which need to come into the office will be scheduled in the afternoon. There are currently no evening appointments available.
▪ Absolutely no walk-ins will be allowed. Please call before coming to the office at (909) 629-5067.
▪ Absolutely no sick parent should accompany any patient to the office.
▪ We are asking that one parent or guardian accompany the patient to the visit and all others, including siblings, remain outside the office, preferably at home.
▪ Everyone entering the office, including physicians and staff, will be screened for illness prior to entry.
▪ We are asking that you arrive early for your appointment so that we can get patients out of the waiting area as quickly as possible.
▪ Currently our office hours are 8:15 a.m. to 5:00 p.m. Monday through Thursday, 9:00 a.m. to 5:00 p.m. Friday, and Saturday mornings 8:30 a.m. to 12:00 p.m.
| ▪ | Any sick visits which need to come into the office will be scheduled in the afternoon. There are currently no evening appointments available. | | ▪ | Absolutely no walk-ins will be allowed. Please call before coming to the office at (909) 629-5067. | | ▪ | Absolutely no sick parent should accompany any patient to the office. | | ▪ | We are asking that one parent or guardian accompany the patient to the visit and all others, including siblings, remain outside the office, preferably at home. | | ▪ | Everyone entering the office, including physicians and staff, will be screened for illness prior to entry. | | ▪ | We are asking that you arrive early for your appointment so that we can get patients out of the waiting area as quickly as possible. | | ▪ | Currently our office hours are 8:15 a.m. to 5:00 p.m. Monday through Thursday, 9:00 a.m. to 5:00 p.m. Friday, and Saturday mornings 8:30 a.m. to 12:00 p.m. | | What time should I call to make an appointment? The main office phone number, (909) 629-5067 will get you the automated phone system any time day or night. To schedule an appointment you may call during these hours: ▪ 8:15 a.m. until 5:00 p.m. Monday through Thursday
▪ 9:00 a.m. until 12:00 p.m. Friday morning
▪ 1:30 p.m. until 5:00 p.m. Friday afternoon
▪ 8:30 a.m. until 12:00 p.m. Saturday morning
| ▪ | 8:15 a.m. until 5:00 p.m. Monday through Thursday | | ▪ | 9:00 a.m. until 12:00 p.m. Friday morning | | ▪ | 1:30 p.m. until 5:00 p.m. Friday afternoon | | ▪ | 8:30 a.m. until 12:00 p.m. Saturday morning | To schedule an appointment, choose option 3. What if I need to cancel an appointment? You may cancel by email or text by clicking the "cancel" link on the appointment reminder sent to you. You may call the office and choose option 3 if you want to reschedule or extension 32101 to leave a cancellation message only. We require at least 24 hours cancellation notice as we have reserved time especially for your child. | How do I get in touch with my child's doctor? The doctor's extensions are as follows:. ▪ Dr. Sandra Hollenberg - 32132
▪ Dr. Carrie Knoll - 32134
▪ Dr. James Warren - 32130
▪ Dr. Ericka Hong - 32131
▪ Dr. Toya Tillis - 32136
▪ Dr. Megan Yunghans - 32133
| ▪ | Dr. Sandra Hollenberg - 32132 | | ▪ | Dr. Carrie Knoll - 32134 | | ▪ | Dr. James Warren - 32130 | | ▪ | Dr. Ericka Hong - 32131 | | ▪ | Dr. Toya Tillis - 32136 | | ▪ | Dr. Megan Yunghans - 32133 | If it is not an urgent question, you can ask your doctor through his/her assistant. They might be busy seeing patients but you can leave a message and they will get back to you, usually within a couple of hours.
If it is an urgent question, or you think your child might need to be seen, use option 4 to talk to a medical assistant.
Prescription refill requests should be called to your doctor's extension during regular office hours. You can also have the pharmacy send us an electronic refill request. Please allow 2-3 days for prescription refills to be completed. What if I have a referral question? Choose option 6 if you have a question about a referral in progress or a previous referral. For a new referral, contact your doctor's assistant. | Where can I go for information on COVID-19? The CHOC website is an excellent source of information on COVID-19. Our new website through CHOC has information as well. We are especially thankful for our partnership with CHOC as it has enabled us to rapidly make changes to our policies and keep up with the most current recommendations about this outbreak. We are able to communicate with over 100 other pediatricians and follow the best practices available. | |
