I said, "Gentlemen, the best we can do is 11 weeks".
The Visteon team leader, said, "No it's got to be 8 weeks and that is the best I can give you".
Finally with an air of resignation I responded, "I am sorry Sir, if you insist on 8 weeks we might have a problem".
The buyer a 6 ft plus burly giant of a man roared, "Mr. Singh!" as he slammed both his hands on the conference table and shot straight up from his chair, intimidatingly towered over us. It appeared by being too honest and cautious I had blown our chance to win the order.
Then his face broke into a large grin and he offered me his hand for a handshake and said, " Mr. Singh, I have had numerous encounters with people from your country and they always tell me, 'No problem, No problem', but you know, we always encounter problems. You are the first person from India who says he might have a problem. I like it, that you are realistic and honest about commitments. Let's do business together."
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ps. _
Credibility is the foundation of a successful relationship. Our well trained and highly motivated team rose to the challenge and we delivered the sample in 7 weeks time. The motto became, 'Always promise less than you can deliver and always deliver more than you promise'. Doing things well repeatedly and consistently is the stuff that mastery is made of._