retail practice

Featured Candidates & Positions

January 2021

Happy New Year!

The beginning of a new year leads us to think of where we are in our careers and where we hope to be in the future. It is an excellent time to remind ourselves of our goals and to perhaps take some more steps towards those goals. One of these steps might be to dust off and update the old resume. To start off our new year, Tier One is going back to the basics and sharing with you best and current practices of resume building. But first, please see our Featured Candidates and Positions.


Featured Candidates for Employers

Candidate 1: F&I Manager

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This F&I professional is actively looking to join a dealer group in the Midwest. They have over ten years of experience in dealer sales and F&I, most recently managing a finance department in a midsized, domestic dealership. This person has a passion for continuous education for both themselves and their team and is constantly looking for innovative, outside the box ways to help improve their dealership. They have proven themselves capable of this by increasing gross profit by over 20% in less than a year in their last store and was able to raise a failing dealership to top 3 in their regional rankings, holding that position for several years. If this sounds like a professional that can give a boost to your F&I department, please email for more details or call +1-313-887-8300 ex.106.

Candidate 2: Marketing Director

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We are working with a fantastic marketing and sales professional with over 30 years of automotive experience both from the vendor and dealer side of operations. As part of a dealership team, this person was able to motivate and train their sales teams to consistently achieve year over year growth in profitability and sales volume. This person moved into vendor operations as a marketing professional and has helped dealers throughout the country modernize and optimize their marketing strategy. This person is open to relocation and is interested in helping your dealership group as either a sales manager or marketing director. If you are interested in speaking with this person, please email for more details or call +1-313-887-8300 ex.106.

Candidate 3: Controller

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Our third highlighted candidate is a dealership controller with over 5 years of experience working in small to midsize dealer groups. They have been instrumental in successfully converting and upgrading DMS systems in multiple dealerships simultaneously and has also helped their dealer through several buy/sells. This individual ensured the organization had smooth transitions and the new stores were able to adapt and amalgamate their accounting processes properly. This person has also managed a team of over a dozen individuals spread over multiple dealerships; successfully recruiting, training, and mentoring their team. Please contact Elliott if you would like to learn more about this candidate: or call 313-887-830 ext 106.


Featured Positions for Job Seekers

Position 1: GM

We are working with a small dealer group with multiple points that is looking for a GM. This organization is in need of an innovative leader with a passion for training to help them get to their next level. The ideal candidate will have experience working with both domestic and import brands and have at least 5 years experience as a GM or GSM in successful stores. This person will be asked to implement new policies and procedures in both fixed and variable departments to ensure continued growth and profitability in their dealership. This dealer group is a family owned company and takes pride in providing a positive, collaborative, and challenging work environment and helping to develop their people. If you are a driven, forward thinking individual with a passion for winning email or call +1-313-887-8300 ex.106 for more details


Back to Basics: How to Build a Professional Resume in 2021

The formatting of a resume may seem like a basic and consistent formula that never changes. In truth, the resume has evolved over the years and will continue to change as our means of recruiting, applying, and hiring changes. One way our hiring methods have changed is with the use of automation tools to help manage incoming resumes.

Software programs are becoming increasingly relied upon to help filter down the initial wave of applicants. This type of software, known as an Applicant Tracking System (ATS), parses, ranks, and filters resumes using an algorithm based on keywords taken from job descriptions. Many of the changes to resume building have been to accommodate this automated process.

So in case it has been a while, below are some guidelines for creating an up-to-date resume for your future job search.

Style and Structure

Simple, easy to read fonts with a size of 10 to 12 points and black in color has been the common standard for resumes and not much has changed in this area. To ensure your resume is ATS-friendly, use one of the following common fonts: Times New Roman, Arial, Cambria, Georgia, Calibri or Verdana.

One might feel inclined to add a unique design, chart, symbol, graphic or profile picture to make their resume stand out. Unfortunately, unique designs such as these can prevent an ATS from parsing the information on your resume correctly which can cause you to be overlooked in the application process.

And even when an ATS is not being used, the individuals responsible for going through resumes have little time to dedicate to each one and need to be able to locate your crucial information quickly. Keeping your resume style clear of clutter and keeping plenty of plain white space can help the information on your resume be absorbed.

Again, it might be tempting to switch things up in the structure of your resume in order to stand out, but this becomes cumbersome to the ATS and to the person scanning your resume. Stick to a traditional structure which is:

1. Name and Contact Information
2. Professional Summary
3. Work Experience
4. Education and Certifications
5. Volunteer Experience
1. Name and Contact Information
2. Professional Summary
3. Work Experience
4. Education and Certifications
5. Volunteer Experience

It is also perfectly acceptable for your resume to be more than one page long. Especially if you have 10 or more years of experience.


Name and Contact Information
It is no longer a best practice to put your mailing address on your resume. Providing your City and Sate/Province is sufficient.

If you have a completed LinkedIn profile, consider including the URL with the rest of your contact info but only if it is a shortened and customized URL.

Professional Summary
It is no longer a best practice to put your "objective" at the top of your resume. Instead, write a professional summary that defines your expected next step. This section should only be 3 to 4 lines long. Although it is short, you should put a good amount of thought into this area, as it is the "first impression" of your resume and should really define who you are as a professional and your expectations for your career progression.

In the first line, list titles you will consider as your next step in your career. In the second line, list unique skills that would make you successful at those jobs. The third line will contain a list of achievements. The optional fourth line can contain more skills or achievements, or list specific industries, roles, or types companies you are targeting.

Work Experience
Your work experiences should be listed with your most recent experience first, and go back in time from there. You only need to go as far back as 10 to 15 years; anything prior will not be as relevant to the position you are applying for.

This section is your real opportunity to prove your value to the hiring manager and to stand out from the rest of the resumes. Avoid being too wordy - use clear and concise language in order to let the information shine. Be sure to review the job description for keywords and apply them where appropriate in your resume so you will be perceived as a good match by an ATS.

For each new work experience entry, list the name of the company you worked for, the span of time (month/year to month/year) that you worked for them, and the title(s) you held while working there. This information can be boldened to stand out from the rest of the work experience content.

Under the company and title entry, use a few bullet points to list your successes and achievements in that role. Don't use symbols other than a plain dot as your bullet point because this can get in the way of an ATS reading your resume properly.

Achievements over Tasks

For each bullet, rather than list the duties and tasks you performed, it is important to highlight what you accomplished in that role. It might help to take time and think of what your true accomplishments were at each of your past places of employment before filling this section in. Think of the problems you came across, how you resolved them, and what the end result was. This will help you to write out your work experience section with clear examples of your capabilities.

Instead of using simple action verbs such as "managed," "performed," or "operated," choose verbs that denote success such as "accelerated," "delivered," "eliminated," "increased," "sold," or "streamlined." There are many more success verbs out there; a quick search will give you more of an inclusive list.

Use dollars, percentages, time and other quantifying metrics to show your results and substantiate your accomplishments. This will help the hiring manager imagine you making those same achievements at their company.

At the End of Your Resume
After your work experience section, list your education as well as any certifications you may have. And finally, at the very end of your resume, as an option you can list any recent volunteer work or volunteer programs you are a part of. This is a good way of showcasing a bit about your interests and past-times. There is no need to mention references at the end of your resume. It is assumed that references will be asked for by the hiring manager once you reach a certain stage in the application process and you will supply them when needed.


In summary, the way to make your resume stand out is not through styling but through content. Use your resume to succinctly communicate your value to the hiring manager and use numbers to back this up. Stick to the standard design and template to get past the ATS barrier, and to make the information on your resume stand out and showcase yourself as a stellar candidate.


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