June 2018 eNews Header
 

Hi Member,

Welcome to our new members who joined Vetanswers this week.

With quite a few new members, I thought it could helpful to talk about what Vetanswers is all about.... saving time, connecting & discovering!

We know that you're busy - often too busy to find the resources, tools and information that could make a big difference to your job. So we try to find them for you. Whether it's useful tips to help you have those 'challenging' clients eating out of your hand (thanks to Dr Dave Nicol) or a thought provoking guest blog post on how you can practice focus in a world full of relentless demands (thanks to Dr Diederik Gelderman).

Or it might be helping you to find the best CPD to suit your needs (and there is ALWAYS new CPD) in our 'What's on in 2018? Veterinary CPD Calendar'. We do our best to include EVERY veterinary related CPD we can find but please let us know if we're missing something.

The other area that's really important to us is sharing stories and we always welcome Guest Blog Posts from our members working in veterinary practices. You might want to share an interesting case study, share your knowledge in an area you specialise in, or you might have a story to tell. We publish a wide range of posts on pretty much any topic of interest to our members and we'd love to share your story. You don't have to be 'Miles Franklin Award' winning author or an experienced blogger either, you just have to have something that you want to say, and I can help you with the rest. You can find out more here: Guidelines for Guest Bloggers

I hope all of our members - new and existing - enjoy being a part of our online veterinary Community and please let me know if there's information or resources you would particularly like to see.

Our aim is to help you - save time, connect & discover!

Enjoy your reading :)

Judy Signature
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Vetanswers Blog Post

Practicing focus in a world full of relentless demands (Guest Blog)

Multi-tasking isn't helping us - it's making us inefficient and unfocused. Few challenges seem greater today than delaying instant gratification and focusing on the activities that require greater effort but ultimately yield more enduring value.

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Welcome to the Vetanswers Business Directory

FlixiVet Training

Veterinary training business providing RECOVER CPR and emergency CE training courses for veterinarians and vet nurses.

Click here to visit their Page in the Business Directory

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Welcome to our new members...

This week we welcomed TWENTY new members to Vetanswers.

A big thank you to Meagan who recommended Vetanswers and our 'What's on in 2018? Veterinary CPD Calendar' via the 'Australian Veterinarian Network' Facebook Group. If you're not already a member - check them out!

Welcome to our new members June 2018
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What's on in 2018? Veterinary CPD Calendar

What s on in 2018 Veterinary CPD Calendar June Cover 4.2 red

Click here to download a pdf version

May CPD Calendar online

Click here to visit the online CPD Calendar

NEW! This Week...

FlexiVet: Recover CPR Course

Saturday 7 July, Ryde NSW
This half day course will give you the knowledge and practical skills to approach CPR codes in your practice with confidence.

Click on one of the session times below to find out more...

9.30am - 12.30pm | 1.30pm - 4.30pm

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Practical Skills Bootcamp November 2018

VetPrac: Practical Skills Bootcamp

Thursday 8 - Saturday 10 November, Wagga Wagga
This workshop has been specifically designed for vets who are new, need an update or are returning to practice after hiatus – this workshop will get you fit for the job.

Click here to find out more...

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REMINDER: Vet Education Online Veterinary Conference

Week 1: 12pm & 7.30pm 9 - 12 July
Week 2: 12pm and 7.30pm 16 - 19 July

The Vet Education International Online Veterinary Conference is an event like no other – featuring a virtual conference centre, virtual exhibition hall, 16 webinars, a webinar library and much more!

Click here to find out more...

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Survey....

Australian Veterinarians and Pet Prescriptions (attitudes and practices survey) 2018

This survey is being undertaken by a market research company and so is more market research than scientific research.

All responses will be kept confidential and data and results will only be published in aggregate. You can complete this survey anonymously unless you would like to receive a copy of the results, in which case you'll need to add in a name and email address at the end of the survey.

Click here to take part....

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Not just for new vets...

How to Flip Mean Clients, So They Eat Out Of Your Hand - Part 1 & Part 2

By Dr Dave Nicol

"Dealing with tough clients is far and away the hardest thing that most vets have to deal with. It’s one of the things we are taught the least about at vet school or after we graduate."

Dr Dave offers two strategies to help work with clients who are more... challenging than others:

Stategy 1: Don't upset them in the first place

1. Be present and hang around - gettting to know clients means developing trust
2. Build a personal brand - sharing your expertise via blog posts, etc. also helps to build trust with your clients
3. Do a good job and at the very least, keep your word - train in both clinical and presentation skills and always follow through with promised phone calls, follow-ups, etc.

Click here to read Part 1: Know, Like & Trust - The secret to happy clients

Strategy 2: Steps to turn them around when something has gone wrong

1. Ask what happened and listen carefully - diffuse the anger bomb by making your client feel listened to
2. Repeat back their concerns - a great way to build empathy and also shows your client that you really were listening to them
3. Apologise! You're not admitting liability by apologising but you are showing you're a good human being
4. Ask what they would like you to do about the issue - listen and repeat back, even if you can't meet their demands, you can still continue to build empathy
5. If the demand is reasonable - ... and you have the authority, meet it. If that's not the case, explain you need to speak with the boss and then tell them when you'll get back to them - and keep your word.

Click here to read Part 2: Dealing With Grumpy Clients

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Vetanswers Daily Top Tips

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