In order to have a safe, traceable and manageable Quality Management System in Confluence we need to first take care of our user management. Controlled actions performed by the right people is the cornerstone of developing a safe product.
A controlled Quality Management System is such where a few users can change the QMS documents and the rest of the users can use the already approved documents.
For example, we have a Quality Manager and other employees in the Quality Department who own the QMS documents (update the QMS templates, approve and publish new versions). In addition to that, we have a whole set of users who are actively using the approved QMS templates and SOP-s. In other words, we have two distinct groups of users with different responsibilities and user needs – in the context of Confluence permissions we have two separate groups with different set of permissions. The Quality team must have permission to work with the content and everyone else just views and uses it.
In this blog post we will describe how to set these permissions without implementing fully automated document workflows but by using Confluence’s own features and setting your in-house processes for approving drafts, publishing content, etc.
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