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Newsletter #49 for November 3, 2011

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RCAP Releases Three New Guides for Small, Rural Communities

The Rural Community Assistance Partnership (RCAP) has produced three new guidebooks to assist small, rural communities in the management and operations of their drinking water and wastewater systems.

1. Sustainable Infrastructure for Small System Public Services: A Planning and Resource Guide
2. Formulate Great Rates: The Guide to Conducting a Rate Study for a Water System
3. Getting Your Project to Flow Smoothly: A Guide to Developing Water and Wastewater Infrastructure

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Why Invest in Infrastructure

This week, acting Assistant Administrator for EPA's Office of Water, wrote a post on water infrastructure for the agency's Greenversations blog. This particular quote stood out:

"The Senate Environment and Public Works Committee said in a recent report that for every job added by water and wastewater industries, three jobs in other industries must be added to support that work in the water industries."

As advocates for infrastructure support - locally and nationally - this is a great statistic to have in your pocket.

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Weekly Reading for November 3, 2011

Each week we'll provide a collection of our favorite links we know you'll love too!

Emerging Social Networking Site Hopes to Start a Water Revolution - New website from CH2M Hill uses social networking and geospatial mapping to connect water generators with water users.
Can we charge a convenience fee for credit card payments? - Information on when its appropriate (and not) to charge convenience fees on payments by credit card.
Handle complaints swiftly or face more of them - In this age of rapid communication, quality (and speedy) customer service becomes all the more important.
Winter Prep for Homeowners - Helpful tips from AWWA that you could share with your customers.
Drought Raises Concerns About Texas Water Quality - More news from Texas on the ongoing impacts from this year's record-breaking drought.

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