December 8, 2010 Volume 1, No. 3 What can we do for you? As we get into more of a routine with our blogging and emails, we really want to hear from

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December 8, 2010 Volume 1, No. 3

IL - crescent city

What can we do for you?

As we get into more of a routine with our blogging and emails, we really want to hear from you. 2010 is coming to a close and has come quite a way in just one year.

But that was just the beginning. We think 2011 is going to be HUGE for the site - and we want you to be a part of it.

Tell us what you think, what we can do better, what you'd like to see more of! Do it now, by replying to this email.


Weekly Reading for December 8, 2010

Each week we'll provide a collection of our favorite links we know you'll love too!

1. Tools to get to know your customers - A great add-on to this week's post on Common Sense Approaches for Building Trust with your Customers.
2. States pursue radon limits in drinking water - EPA has not set a final rule (limits proposed in 1999), so many states are moving ahead.
3. Partnerships required to combat 'game-changing" cyber worm - This is the first computer virus to target SCADA systems; it is passed via USB thumb drives.
4. Getting a good deal on computers - Suggestions from RCAP on the type of computer equipment and software a small water system needs.
5. Decentralized systems fact sheets - This collection of super-useful references from WERF provides great information for decision making.
6. Proposed plans for UCMR program - The proposal for unregulated contaminant monitoring impacts nearly 800 systems that serve less than 10,000 people.


Water Systems Survey Results

Survey of Community Water Systems

A report on EPA's 2006 Community Water System Survey has been released to the public. This periodic assessment (sort of a census of water systems, though not as comprehensive) compiles data on the operations and financial structures of water systems across the US. Volume I: Overview provides a big picture analysis of the results, broken down by size classification for each question. is particularly interested in a new area of questioning in the report -- on the topic of technology. One interesting statistic: "Less than 50 percent of surface water systems serving 100 or fewer persons have access to a computer." (This was less than 75% for groundwater systems of that size.) Detailed statistics for the technology questions can be found on PDF page 27 of Volume II of the results.

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Link to the blog series

On the road with

Last week we were in Washington, DC for the Rural Community Assistance Partnership's National Training Conference. We met some new faces and also reconnected with old friends. One of the big takeaways was from a special short course for trainers.

The folks at RCAC taught us all about how to keep participants engaged during a seminar or training. We learned you have to keep people on their toes to keep them alert and thinking. There will be more details in a future post!


Visit our Facebook page

Find on Facebook

We're sharing information on Facebook you won't find on the main site - bonus links to interesting or useful articles - as well as talking directly with you! Make sure you "Like" us and then Suggest our page to your friends.


What You Need To Know About Us

We are here to support small community water and wastewater operators. We've found thousands of free online resources and created an easy way to sort through them quickly. We've also created a national events calendar that lists training, exams, conferences, and workshops for every state and national training provider that has that information on the internet. In developing such a comprehensive set of information and tools, we are also serving the 800+ training, primacy, and technical service organizations, by helping operators get to their information.

You can call us (866-522-2681) if you need assistance. We will find the right TA provider or expert to help you in your state. We will print large documents you find on our website and mail them to you for free. We are a free service, grant funded to support small community water and wastewater systems. We aren't buying, selling, or advertising anything.

Before Next Time......

Please consider sharing this with any operators you think might be interested. We would appreciate comments and suggestions about the content of the newsletter, as well as the format. Thanks!