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Newsletter #20 for April 12, 2011

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Are these your customers?

New SmallWaterSupply.org Feature: Reporting to Your Customers

We're really excited to let you know about a new learning area on our site, plus another excellent offer for us to help you for free!

Reporting to Your Customers is a special page with the best information we could find on consumer confidence reports, public notification and voluntary communication campaigns. We want to make it easy for you to comply with the rules for reporting to customers as well as help you develop better relationships with them!

In fact, we're able to help you directly if you just ask. We can format your CCR for you or host it on our website. Make sure you check it out this week and let us know what you think by replying to this email.

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Weekly Reading for April 12, 2011

Each week we'll provide a collection of our favorite links we know you'll love too!

1. To Regulate or Not to Regulate? - RCAP offers the details on what the Unregulated Contaminant Monitoring Regulation 3 means for small systems.
2. Synagro CEO Featured on CBS’s ‘Undercover Boss’ - The Water & Wastewater Newsletter provides a synopsis of the recent television program we announced on our blog.
3. Earthquake Preparedness - Find out about the Great Central U.S. ShakeOut, a multi-agency coordinated earthquake preparedness drill taking place in 8 states on April 28.
4. Small Biz Technology Roundup - This collection of links from Small Biz Survival offers some basic lessons on how small businesses can bring in online technologies and social media.
5. Bid to move sewer, water loan fund is criticized - Citizens, organizations at odds with state government over Iowa governor's plan to shift control over grant and loan programs to a new agency.

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Don't Forget: Free Webinar Tomorrow

USEPA is hosting a free webinar training on the basics of asset management tomorrow Wednesday, April 13, 2011. Asset management involves managing infrastructure capital assets to minimize the total cost of owning and operating them, while delivering the service levels customer's desire. Concepts learned in this class are the foundation of How To Run Your Small Water Supply Like a Business, our recurring blog series.

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What You Need To Know About Us

SmallWaterSupply.org is a free service, grant-funded to support small community water and wastewater operators with comprehensive resources and information in one easy-to-use place. We also serve the 800+ training, primacy, and technical service organizations, by helping operators get to their information. We aren't buying, selling, or advertising anything.

You can call us at 1-866-522-2681 if you need assistance.

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