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Newsletter #29 for June 14, 2011

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SmallWaterSupply.org Seeks Guest Bloggers

Do you have something to teach or a unique perspective to share? We're interested in having SmallWaterSupply.org readers contribute guest posts to our blog. Topics should be relevant to small water or wastewater systems, operators and issues affecting rural communities. Send us an email (info@smallwatersupply.org) with a summary of the topic you'd like to cover & we'll work with you.


How to Write Customer Service Policies

What do you do when a customer reports a large water leak? Who is in charge of making sure the nightly deposits are made at the bank? What happens when a developer wants to add a subdivision that may tax your water system’s capabilities? Find out the 101 of crafting effective real world policies in this article from the Safe Drinking Water Trust.


Small Towns in Missouri River Basin Brace for New Flooding

The challenges continue for communities large and small as historic flooding ensues. This Iowa town of 600 was evacuated as the area prepares for the Missouri River to reach record levels and things aren't looking good: the levee broke yesterday.

Has this season's snowmelt and heavy rains affected your small water or wastewater system? We'd love to hear your story.


Weekly Reading for June 14, 2011

Each week we'll provide a collection of our favorite links we know you'll love too!

1. Obama Administration Establishes White House Rural Council to Strengthen Rural Communities - We'll be watching to see what this means for rural infrastructure, but its certainly one step in the right direction.
2. EPA Hosts Water & Wastewater Infrastructure O&M and Management Training for Tribal Operators and Leaders - Tribes and Alaska Native Villages have several opportunities this summer and early fall for face-to-face training with US EPA.
3. New emergency resource focuses on partnerships - Though this report is on the long side, it contains some valuable guidance for developing plans for emergency water supplies.
4. OSHA updates "potable water" definition - It's always good to see outdated language updated to make things easier for those on the ground, and in this case, for businesses in small, rural communities.
5. NRWA launches podcast - We're interested in seeing where this goes. It is definitely great to see new media approaches to communicating with rural communities on water issues.
6. Water, telecommunications access issue for some Arizona tribes - While we're all for Internet access (so you can visit SmallWaterSupply.org), we think priorities are a little wonky when its coming before basic services.
7. How to overcome the small town politics - Are the Good Ol' Boys running the show in your community? You're not alone.
8. Indianola residents deal with stormwater and sewage backups - Smaller town faces messy cleanup after storms cause sewer backups into homes.
9. Hartford's Water Main Breaks...Again - This small community replaces 300 feet of pipe to stave of further line breaks.


About SmallWaterSupply.org

SmallWaterSupply.org is a free service, grant-funded to support small community water and wastewater operators with comprehensive resources and information in one easy-to-use place. We also serve the 800+ training, primacy, and technical service organizations, by helping operators get to their information. We aren't buying, selling, or advertising anything. You can call us at 1-866-522-2681 if you need assistance.

Want to use one of our articles?

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1. Please credit SmallWaterSupply.org and include a link to the site.
2. Please send us a copy of your publication (info@smallwatersupply.org) to let us know.

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